Frequently Asked Questions
What do you need to get started?
To begin, you’ll need to complete the payment, describe the exact issue and where it appears, and provide us with access credentials for your website.
How can I make a payment?
All payments are processed securely through PayPal.
You can use your PayPal balance, debit card, or credit card — no PayPal account is required.
Is the payment process secure?
Yes, the payment process is completely secure and takes place directly on the payment processor’s platform.
Am I eligible for a refund
You are eligible for a full refund if we haven’t started working on your site yet. Additionally, if we fail to resolve your issue within the specified timeframe, you will receive a full refund.
Do I have to provide access credentials?
Yes, we need access to your site and web hosting to make the necessary changes and resolve the issue.
What happens once the repair is complete?
Once we finish the repair and thorough testing, we’ll create a backup of the fixed version of your site and provide it for you to download and save. If we believe the issue might reoccur or there’s a risk of other problems, we’ll offer advice and recommendations to prevent future issues and improve your site’s performance.
Is there a guarantee that the problems won’t happen again?
While we address the root cause of the issue to prevent it from recurring, no system can be entirely immune to problems. However, we provide guidance and best practices to minimize the chances of future issues and keep your site running smoothly.
How can I send you my access credentials and details about the issue?
After completing your payment, you’ll receive an email confirming the transaction and providing instructions for the next steps, including how to share your site access and issue details.
How long does it take to fix my site?
We understand how important it is to have your site running smoothly, which is why we always aim to resolve issues within 24 hours. In most cases, the problem is fixed in just a few hours.
How can I be sure the fix won’t cause new issues?
Before we start, we create a complete backup of your site, ensuring we can work safely without risking any disruptions or data loss.
Will you need to contact my hosting provider
In some cases, collaboration with your hosting provider may be required. If that happens, we will contact them on your behalf. Please note that the speed of their response may affect the time it takes for us to complete the repair.
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Can my site be repaired elsewhere?
Yes. With our ‘Repair on Our Server’ service, we’ll copy your site to our secure server, fix and test it there, and only then restore it to your server
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